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Assistant department manager, Warehouse (new position)

  • Full-time
  • Cambridge
  • Posted 6 months ago
  • This position has been filled

Job description:

I am my Department Manager’s right hand and I’m a reference in terms of customer service and sales. The employees in the department can count on me to answer their questions.

In this position, you will not be bored. You will work alongside the other members of the management team. Your days will be full as you will take charge of the following responsibilities:

  • Ensuring that the VIP program, transactional policies and procedures, and return and exchange policies and procedures are followed
  • Being the point of reference when it comes to applying standards and policies for the department, as well as customer service and health and safety
  • Mobilizing, coaching, and empowering the team by sharing the company and management team’s vision
  • Ensuring that objectives are met in the department by structuring and organizing the work to be done
  • Creating a customer service culture in my department
  • Supporting my Department Manager and ensuring that instructions are respected in his/her absence
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