• Full-time
  • Brossard
  • This position has been filled

SAIL Outdoors is a company from Quebec that offers a vast selection of brand-name products for outdoor sports, camping, hunting, and fishing through their Quebec and Ontario stores.

Job description:

I am my Department Manager’s right hand and I’m a reference in terms of customer service and sales. The employees in the department can count on me to answer their questions.

In this position, you will not be bored. You will work alongside the other members of the management team. Your days will be full as you will take charge of the following responsibilities:

• Ensuring that the VIP program, transactional policies and procedures, and return and exchange policies and procedures are followed;
• Being the point of reference when it comes to applying standards and policies for the department, as well as in customer service;
• Mobilizing, coaching, and empowering the team by sharing the company and the management team’s vision;
• Ensuring that objectives are met in the department by structuring and organizing the work to be done;
• Creating a customer service culture in my department;
• Supporting my Department Manager and ensuring that instructions are respected in his/her absence.

Benefits offered:
  • Generous employee rebates
  • Privilege discounts with partners
  • Continued training
  • Employee and Family Assistance Program
  • Group insurance program (50% of premiums paid by employer)
  • RRSP with employer contribution
  • 3 weeks vacation
  • Sick days
  • Years of contribution recognition program

– You always put the customer first?
– You are a reference in customer service, sales and product knowledge?
– You show adaptability and act as an agent of change in your team?
– You know how to get results and achieve goals?


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